We have a window for every build! Unfortunately due to the custom nature of builds, and the great variety between van models, we can not suggest sizes. Refer to our Considerations for Fitment PDF for fitment guidelines and find additional dimensions on our website. We also recommend measuring more than once from both the inside and outside, using cardboard cut outs to mock up, and don't forget to keep in mind anything you'll be adding to the inside later such as counters or cabinets!
We do not offer custom sizes (unless buying in bulk - large quantities for builders can be discussed). We have a total of 11 window sizes, so you are bound to find one that fits!
Yes! Many people put our windows in vans. With that being said, you will need to keep certain clearances to ensure your sheet metal can flatten out for the window to install into, as well as you will need to build a frame to make your wall the correct thickness.
This answer is different for everyone. It depends on your specific build and how you plan to up-fit it. The wall thickness you need to take into account is the outside of the build to the inside of the finished wall, or whatever the window will sandwich to install into. Keep in mind this must be 100% flat and very strong / rigid. You can also choose to inset the window and build an encasement around the window. This usually uses a smaller size inner frame ring in a deep / thick wall. Our four thicknesses offered are:
This depends on your build. If it is a van, most likely the answer is yes. Your wall needs to be flat and strong and fit into one of our inner frame ring ranges. Recommended materials to build spacers from can include any hard wood such as poplar, birch, or fir, as well as aluminum tubing. Do not use ply wood or other soft woods or any soft / flexy insulation material.
You will need adhesive or vhb tape to secure your spacer if you have a van, but do NOT use adhesive on the window. Using adhesive on the window will ruin the seal and cause leaking. The windows utilize screws and an inner frame ring to install, not adhesive.
We encourage DIY! Most of our customers are DIY customers. Just read the instructions on fitment as well as installation, and you will be fine! Our Certified Installers are here to help if you don't want to do the install yourself, but they are not required. You can do it yourself or have any builder do it for you.
Accept the package (do not refuse delivery). Fully inspect product and contact the distributor you ordered through immediately. They will walk you through the replacement process. You must contact them with photos within 14 days of delivery.
Orders purchased through our online distributors will ship via UPS Ground. In stock orders ship within 3-5 business days. Backordered items ship dates vary. You will receive a shipping notification when your order ships. If you have not received this notification, please contact the distributor you purchased through for shipping details. All shipments require an adult signature upon arrival. If you will be unavailable for delivery, please contact UPS to reschedule delivery. If you ordered through one of our installers, please contact them for shipment details.
Campervan HQ orders can only be shipped in the US. Expedition Upfitter orders can be shipped to the US or Canada. Southern Africa Roadtrippers orders can be shipped to South Africa.
Parts can be purchased if not under warranty. We have a full in house parts department! Warranty parts can be purchased through any of our distributors.
The windows are lightly tinted, and can be described as a "light smoke gray". The windows can not be further tinted, as it may trap gas between the acrylic and the tint, and damage the windows. Remember a blackout shade is included to offer full privacy!
We provide a 1 year manufacturing warranty on all of our products. Arctic Tern products are warranted by Tern Overland to be free of manufacturing defects in materials and workmanship for a period of one year from the date of purchase. All warranty returns must have a Returned Merchandise Authorization number on the outside of the packaging. Returned Goods without an RMA will not be accepted. Please call for this number. This warranty is limited solely to the replacement or repair of Arctic Tern branded products. Shipping costs to execute this warranty shall be covered by Tern Overland LLC. Tern Overland LLC accepts no responsibility for consequential damages, including local installation costs. **Damages due to improper installation are not covered under this warranty**
Yes! Our windows are DOT Certified, and meet very strict European ECE Standards. A certification sticker is on each window.
We provide shipping insurance for all orders. Damage must be reported within 14 days.
