We encourage DIY! Most of our customers are DIY customers. Just read the instructions on fitment as well as installation, and you will be fine! Our Certified Installers are here to help if you don't want to do the install yourself, but they are not required. You can do it yourself or have any builder do it for you.

Arctic Tern retail product components purchased directly from Tern Overland will ship via UPS Ground. In-stock orders typically ship within 3-5 business days. Backordered items shipment dates vary. You will receive an email notification when your order is shipped. If you have not received this notification, please let us know. All UPS shipments require a signature upon delivery. If you will be unavailable for delivery, please contact UPS to reschedule delivery. If you ordered through one of our distributors or certified installers, please contact them directly for shipment details.

Parts can be purchased if not under warranty. We have a full in-house parts department! Please contact us using the form at the following link:

We provide a 1-year manufacturing warranty on all of our products. Arctic Tern products are warranted by Tern Overland to be free of manufacturing defects in materials and workmanship for a period of one year from the date of purchase. All warranty returns must have a Returned Merchandise Authorization number on the outside of the packaging. Returned Goods without an RMA will not be accepted. Please call for this number. This warranty is limited solely to the replacement or repair of Arctic Tern branded products. Shipping costs to execute this warranty shall be covered by Tern Overland LLC. Tern Overland LLC accepts no responsibility for consequential damages, including local installation costs. **Damages due to improper installation are not covered under this warranty**

We provide shipping insurance for all orders. Damage must be reported within 14 days.